Kle009 takes the privacy of every member seriously. This page transparently explains how we collect, use, store, and protect your personal data — as well as the rights you hold as a user of our platform.
Kle009 understands that your personal information is a valuable asset that must be handled with the utmost responsibility. Since the platform was established in 2019, we have made privacy protection a core principle in every technology and operational decision we make.
This Privacy Policy is drafted in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international data security standards. We are committed to ensuring that every piece of data you entrust to us is handled responsibly, transparently, and securely.
As an online gaming platform serving over 500,000 members across Malaysia, we understand how important your trust is. Privacy is not merely a legal obligation for us — it is a sincere commitment to every player who has chosen kle009 as their preferred entertainment platform.
Kle009 only collects information that is genuinely necessary to provide you with a safe, seamless, and high-quality service. Below are the categories of information we collect:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, ID card number, KYC photos | Identity verification, legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, security verification |
| Financial Data | Bank name, account number (partial), transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection, platform improvements |
| Activity Data | Game history, betting records, login timestamps | Responsible gaming, fraud detection |
| Cookie Data | Platform preferences, login sessions, analytics data | Enhanced user experience |
2.1 Information You Provide Directly
This includes all information you enter yourself when registering an account, updating your profile, completing the KYC process, contacting the support team, or participating in any promotional campaign on the kle009 platform.
2.2 Information Collected Automatically
When you use our platform, our systems automatically record technical information such as your IP address, device type, screen resolution, web browser used, and the time and duration of your gaming sessions. This information cannot directly identify you but helps us detect suspicious activity and improve platform performance.
Kle009 uses your personal data solely for legitimate and stated purposes. We do not sell or rent your data to any third party for marketing purposes. Below are the primary purposes for which your data is used:
4.1 Security Infrastructure
All your personal data is stored in certified data centers equipped with high-grade physical and digital security. kle009 uses AES-256 encryption for stored data and 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
4.2 Access Control
Access to member personal data is restricted to kle009 staff who genuinely require it to perform their duties. All staff with access to sensitive data have undergone rigorous background checks and are bound by legally enforceable confidentiality agreements.
4.3 Data Retention Period
Kle009 retains your personal data for as long as your account is active, and for a minimum of 5 years after account closure to meet legal compliance and audit requirements. After that period, data that is no longer needed will be securely deleted using non-recoverable deletion methods.
Kle009 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in certain situations, we may share the necessary information with the following parties:
In all of the above situations, kle009 ensures that only the minimum necessary information is disclosed, and all recipient parties are bound by confidentiality and data security obligations equivalent to our own standards.
6.1 What Are Cookies?
Cookies are small text files stored on your device by your web browser when you visit the kle009 platform. Cookies help us remember your preferences, maintain your login sessions and understand how you interact with our platform.
6.2 Types of Cookies We Use
6.3 Cookie Management
You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 and the data protection principles we uphold, you hold the following important rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal information.
You may request data deletion when it is no longer needed, subject to legal obligations.
You may object to the processing of your personal data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict the processing of your data while an investigation is conducted.
To exercise any of the above rights, please contact the kle009 support team via Live Chat or email [email protected]. We will process your request within 30 working days.
As a digital platform operating globally, some of your personal data may be transferred to or stored on servers located outside Malaysia. kle009 ensures that any such data transfers are carried out with adequate safeguards, including:
The kle009 platform is strictly for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we discover that we have collected personal data from an individual under the age of 18, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately via email [email protected].
The kle009 platform may contain links to websites of approved payment providers or service partners. Once you follow those links and leave the kle009 platform, our Privacy Policy no longer applies.
Kle009 is not responsible for the privacy practices or content of those third-party websites. We encourage you to independently read the privacy policy of each website you visit before providing any of your personal information to them.
Kle009 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. The latest version is always available on this page with the update date clearly displayed.
For significant changes that affect how we use your personal data, kle009 will notify you via in-platform notification or registered email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how kle009 handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Six ways we keep your personal data protected at all times
All data transmitted between your device and kle009 servers is protected by 256-bit SSL encryption — the same technology used by leading global banking institutions to secure financial transactions.
Only authorised staff may access member personal data, and every access is logged and regularly audited. No one at kle009 can access your data without a legitimate purpose.
Kle009 operates in full compliance with the Malaysian Personal Data Protection Act 2010. All data collection, storage, and usage processes are conducted within the boundaries established by local law.
Kle009 has never and will never sell, rent, or disclose your personal data to advertisers, data brokers, or any third party for commercial purposes. Your data belongs to you.
Through your kle009 account settings, you can manage your privacy preferences, withdraw marketing consent, request a copy of your data or submit a data deletion request easily at any time.
In the event of any security incident affecting your personal data, kle009 is committed to notifying you within 72 hours and taking the necessary remedial action promptly.